PRIVACY POLICY
Data Controller
The company responsible for processing your personal data under this Privacy Policy is:
ELENA RUIZ GOLVANO
Tax ID (NIF): 30602360D
Address: Rambla Catalunya 100, 6 -4 – Barcelona 08008
Email address: consultaelenagolvano@gmail.com
Website: https://www.elenagolvanoosteopatia.com/
Telephone: +34 93 3171242
At ELENA RUIZ GOLVANO, we recognise the importance of protecting your personal information and are committed to processing it responsibly and in accordance with data protection laws.
This Privacy Policy is intended to regulate all aspects relating to the processing of data belonging to users who browse the website or provide their personal data through the various forms available on it.
Personal Data
Personal data is any information that identifies you or makes you identifiable. Through the fields provided on this website, we collect the personal data that users submit, such as their first name, surname, email address, telephone number, postal address, town or city, and any other information they voluntarily provide through social media platforms on which they are registered. In such cases, privacy will depend on the user's own settings and the terms and conditions of the relevant social media platform.
Visiting this website does not require users to provide any personal information. However, if they do provide such information, it will be processed lawfully and in accordance with the principles and rights established under the GDPR (Regulation 2016/679 of 27 April 2016) and the Spanish Organic Law on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD 3/2018 of 5 December).
Purpose, Retention Period and Legal Basis for Processing
We will process the data provided by users for the following purposes:
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To improve your browsing experience on the website. We will retain this data until the user withdraws their consent to its processing by deleting the Cookies, and for the period established by law, with a minimum retention period of three years.
The legal basis for improving your browsing experience is the consent given by the user when accepting Cookies. Users have the right to withdraw their consent at any time, without affecting the lawfulness of any processing carried out on the basis of consent before its withdrawal.
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To manage our social media accounts and send you information about our activities and products. We will retain this data until the user withdraws their consent to its processing, and for the period established by law, with a minimum retention period of three years.
The legal basis for managing our social media accounts and sending information about our activities and updates is the consent given by the user. Users have the right to withdraw their consent at any time, without affecting the lawfulness of any processing carried out on the basis of consent before its withdrawal.
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To manage the “Customer Service via WhatsApp” chat service available on our website, where users can ask questions about our services and products. In order to continuously improve the quality of our customer service, we record the chat history for analysis and improvement purposes. These records are deleted once they have been assessed and after the legally established retention period, which is a minimum of three years.
The legal basis for this processing is the consent given by the user to use the service. Users have the right to withdraw their consent at any time, without affecting the lawfulness of any processing carried out on the basis of consent before its withdrawal.
Disclosure of Personal Data and International Transfers
Your data will not be disclosed or transferred to third parties, except where there is a legal obligation to do so or where the recipients are service providers acting as data processors on behalf of the Data Controller.
The recipients of the information will be service providers engaged by the Data Controller who act as data processors. In this regard, the Data Controller uses hosting services provided by Wix.com, Inc., which holds European VAT numbers, offers appropriate privacy guarantees and has servers located within the European Union.
International Transfers
At ELENA RUIZ GOLVANO, we process your data within the European Economic Area (EEA) and, as a general rule, engage service providers that are also located within the EEA or in countries that have been recognised as providing an adequate level of data protection.
If we need to use service providers that process data outside the European Economic Area or in countries that have not been recognised as providing an adequate level of protection, we will ensure the security and lawfulness of the processing through adequacy decisions, standard contractual clauses, binding corporate rules, derogations or any other instrument approved by the supervisory authority that provides appropriate safeguards for international data transfers.
ELENA RUIZ GOLVANO also makes the WhatsApp application available so that interested individuals can contact the Data Controller through this channel. In this regard, please note that although WhatsApp's servers for EU users are located in Ireland, communications with servers in the United States may take place, which would involve an international transfer of data. Such transfers are carried out with appropriate safeguards in accordance with the Adequacy Decision concerning the EU-US Data Privacy Framework of 10 July 2023.
Updating Your Data
To ensure that we can keep your personal data up to date, it is important that you inform us whenever any changes occur. Otherwise, we cannot be held responsible for the accuracy of the information.
Users guarantee that the personal data provided is truthful and accurate, that all information reflects their actual circumstances and is up to date, and undertake to notify us of any changes.
Third-Party Data
If users provide ELENA RUIZ GOLVANO with personal data relating to third parties for any purpose, they guarantee that they have obtained such data lawfully, have informed the individuals concerned in advance, have obtained their consent to disclose the information, and that the information provided is accurate and truthful.
Mandatory Information
All our forms identify mandatory fields with an asterisk (*). If users do not complete these fields or do not tick the box accepting the Privacy Policy, they will not be able to submit the information.
Data Subject Rights
You have the right to access your personal data and obtain confirmation as to whether it is being processed, as well as a copy of the personal data being processed.
You also have the right to update your data and request the rectification of inaccurate information, or request its erasure when it is no longer necessary for the purposes for which it was collected.
You may request the restriction of the processing of your data and object to its processing by withdrawing your consent. You also have the right to data portability.
Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data.
You may exercise these rights by contacting us at:
Rambla Catalunya 100, 6-4 – 08008 Barcelona (Barcelona).
Email: consultaelenagolvano@gmail.com
If you believe that your rights have not been properly respected, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.
Processing of Minors' Data
Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age. Access to and use of the website by children under this age is prohibited.
If the Data Controller becomes aware that a person under the age of 14 has provided personal data, such data will be deleted.
Parents or legal guardians may also contact ELENA RUIZ GOLVANO at any time to block access accounts belonging to minors under their care who may have registered using a false identity.
Social Media
The purpose of tools such as Facebook, Twitter, Instagram and other social media platforms is to provide visibility and promote the activities carried out by our organisation.
These platforms store personal data on their respective servers and are governed by their own privacy policies. We recommend reviewing and reading the terms of use and privacy policy of each social media platform when registering, taking into account the different settings available regarding the level of privacy of your user profile.
Furthermore, the Data Controller reserves the right to remove from its social media accounts any information published by third parties that breaches the law, encourages unlawful conduct or contains messages that undermine the dignity of individuals or institutions. The Data Controller also reserves the right to block or report the profile responsible for such messages.
Use of Cookies
A Cookie is a small file that is downloaded and stored on the user's computer when they visit a website.
Cookies allow a website, among other things, to store and retrieve information about users' browsing habits or their devices and, depending on the information they contain and how the device is used, may be used to recognise the user.
Users can prevent Cookies from being generated by selecting the appropriate option in their browser settings.
You can find more information in our Cookie Policy.
Last updated: 28/03/2024